Guest information
Allergies
If you suffer from allergies, please ask for our anti-allergy-beds. All our rooms are equipped with “Super-Care-Matrass-Protection” that protects you from allergies and germs.
If you suffer from food allergies or intolerances and bring them to our attention when ordering, we will use great care preparing those dishes accordingly. However, we cannot guarantee 100% that they don’t contain traces of the corresponding allergens and ingredients.
Babies
Cots, cribs, special diaper disposal buckets, highchair, diaper-changing mats etc. – are available. Please ask at our front desk.
Babysitter
We are happy to organise a babysitter, if you need one.
Bedding
If you wish a second pillow or a different type of pillow (down feather-pillows, polyurethane-foam, harder pillows, neck-pillows) or an additional blanket, please ask at our front desk.
Bus
The bus number 848 departs 200 meters from our hotel. This bus takes you to Berchtesgaden town and also to the ski and hiking area Rossfeld. You will find the timetable in the key box. Other timetables (for example Königssee, Salzburg) are available at the front desk.
Cash / ATM
Can be found in Berchtesgaden: Sparkasse (Maximilianstr. 6), VR-Bank (Bahnhofstr. 2), Postbank (Franziskanerplatz 2).
Check-In
On the day of arrival your room will be ready at 2 pm at the latest.
Check-Out
On the day of departure we kindly ask you to clear your room until 11 am. It is possible to settle your bill the evening before check-out.
Convenience Store
“Ulutas” in Oberau or grocery store “Aldi” in Unterau
Dentist
We are happy to make an appointment for you. Dentists: Dr. Brandner: +49 8652 964620, Dr. Gugg: +49 8652 948489
Dogs
Dogs are allowed (except spa area and suites) for 15 € per day. An area to walk your dog is behind the parking lot. Follow the little road down to the wet lands. Please note that all damages caused by your dog will be charged and there may be an additional fee for extra cleaning.
Dry Cleaning / Laundry Service
Please place your laundry in the laundry bag that can be found in your closet. We will wash (and iron, if requested) it. Dry-cleaning can be organized as well within 24 hours (at delivery by 9 pm).
Flowers
We are happy to get you flowers for a special occasion.
Front Desk is open 16hours per day, 24h reachable by phone: +49 8652 9400
Golf
The closest Golf course is GOLFCLUB BERCHTESGADEN which is 6km away. More courses can be found in the area. Please ask our staff.
Luggage
Please let us know if you need any help with your luggage. We will gladly assist you.
Massages
Massage, beauty treatments and baths can be booked at the front desk. Make sure to let us know well in advance.
Medical Doctor
Please contact Mr. Neuhaus, M.D., Tel. 08652 5240; close to the tourist Information in Oberau
Minifridge
The mini fridge in your room contains a variety of beverages and snacks. We are happy to stock it according to your wishes. Please fill out the minibar order form. You will find a complimentary bottle of water “Grander Wasser” on your table.
Newspapers
Daily Newspapers are in the lobby. Other newspapers can be obtained. We charge the market price. A big choice can be found at the store “Ulutas” in Oberau.
Parking
We can offer a roofed garage that can be locked to rent for 15,- € per day. Sufficient open air parking is available for free.
Payments can be settled in cash, by Maestro, VISA or Master Card.
Pharmacy
Pharmacies are in Berchtesgaden or around town. Please ask for help at our front desk. Our local doctor may help you with remedies, drugs and prescriptions. The front desk is equipped with a first-aid-kit.
Photocopies and scans
We offer a copy and scan service at the front desk.
Room service
Starts in the morning from 7:30 am. Breakfast in your room is possible until 10.30. am Room service for drinks, snacks or meals is offered until 10 pm. A room service surcharge applies.
Safe
There is a safe in your room. You can use it for free. Another safe is available at the back office behind the reception.
Scale
A scale to take your weight can be found in the wellness area.
Sewing – Emergency Repairs
A free sewing kit is available at the front desk. If you need professional help, our front desk can organize that for a small fee.
Shoe Shining
A shoe shining machine is available in the area of the back entrance, level 0. Free shoe shining kits can also be received at reception.
Shuttle Service
If you require a ride to the airport or train station or other destinations, please let us know.
Skis and Ski Boots
Can be stored in the basement (same level as spa area) under the stairs.
Skischools
Alpin-Skischule at the Alpin Hotel Oberau, Tel. +49 8652 948787
Skischule Wendlinger, Kirchplatz Oberau, behind the Restaurant Auerwirt. Call for information or reservation Telephone: +49 8652 668 73.
Sleighs / Toboggans
Are available to use. Please ask at the front desk.
Slippers
Bath-Slippers are available at the front desk.
Sports Gear
Rental Bikes, Skies, Snowboards … please let us know, we will contact our partners.
Taxi
Färbinger – Oberau, Tel +49 8652 2801
Berchtesgaden Taxizentrale Tel +49 8652 4041
Ticket Service
Our front desk is happy to help you with tickets for events, exhibitions etc. We can also make reservations for the restaurant of your choice.
Toiletries
You will find a large variety of bath products in your room. Toothbrushes, toothpaste and disposable shavers are available at the front desk.
Towels / Bed linen
We change towels according to your wishes. To protect the environment please put those on the floor that should be changed. If you wish, we change the towels and the bed linen daily.
Travel Adapter/Cel phone charger are available to rent for free at the front desk.
Umbrellas are available for rent at the two entrances or at the front desk.
Visitor´s (Guest) Card “Kurkarte”
With this card you can get reduced prices for parking and entry fees for local events or sights. The public busses in Berchtesgaden are also free with this card.
Wake Up Call
We can organise a wakeup call or you may use the alarm clock in your room. Please ask the front desk.
WIFI
There is complimentary Wifi (“Neuhaeusl”, no password needed) available in the hotel.