Service guide AZ

Guest information

Arrival and departure:

Your room is ready for occupancy from 14:00. If it is not possible for you to arrive before 22:00, please let us know.
Please vacate your room on the day of departure no later than 11:00 am.

Allergy sufferers:

Ask about our allergy bed linen. All rooms are equipped with super care mattress protectors.


Cosmetic treatments, massages, baths, hayrax oven and Swiss pine treatment
by arrangement – please secure your appointment in time!


In Berchtesgaden and the surrounding area, we would be happy to provide you with more information. Our family doctor has div. Medicines, the reception is equipped for “first aid” cases.


Cribs, diaper pail, high chair, changing mat, etc. are available at the reception.


We would be happy to take care of you. Please let us know in good time.

Bank / ATM:

The nearest ATMs are located in Berchtesgaden: Sparkasse (Maximilianstr. 6), VR-Bank (Bahnhofstr. 2), Postbank (Franziskanerplatz 2).

Bed linen:

If you need an additional pillow, a different type of pillow or an additional blanket, please contact reception. We offer the following selection of pillows: Swiss stone pine, foam pillows, neck rolls and down pillows.


You are welcome to pay your hotel bill in cash or with an EC card, Visa and Euro / Master card. Flower service: We are happy to take care of your wishes.

Flower service:

We will gladly take care of your wishes.


The bus line 848 goes 200m from our house to Berchtesgaden and the skiing and hiking area Roßfeld. The timetable is in the key box at the reception.

Television and radio:

List TV programs


daily from 7.30 to 10.30 a.m.


Covered garage spaces can be rented for € 12,00 per day. There are enough free parking spaces without a roof.


The Berchtesgaden Golf Club is approx. 6 km away, and other golf courses are in the immediate vicinity. More information at the reception.

Luggage & luggage service:

If necessary, we will be happy to include luggage for you. Information is available at the reception. If you wish, we will be happy to assist you with the transport of your luggage.

General Practitioner:

Practice Dr. Neuhaus, near Tourist Info Oberau, Tel. 08652 5240


Slippers are available at the reception.

Towels / bed linen:

A daily exchange of terry towels, bathrobes and bed linen is possible on request.


Dogs are allowed (except suites and wellness area). The cost is € 12.00 per day / dog. There is a walk behind the house. We would like to point out that we have to invoice the damage caused by the dog, if necessary, a final cleaning of the room may be charged.

Hygiene products:

Soap, shampoo, bubble bath and other cosmetic and hygiene items can be found in the room free of charge. Toothbrushes, toothpaste, and disposable razors are available from reception; other things please on request.


W-LAN access is free. No password is required.


Need to copy, print or scan something urgently? Just ask at reception, we will be happy to do it for you.


This grants you free bus rides with the RVO in the Berchtesgadener Land as well as discounts on parking spaces and various facilities, admissions, etc. The Hotel Neuhäusl is a member of the TOP10 HOTELS Berchtesgaden. With the guest card you receive discounts at some shops and attractions.

Charger / adapter:

Cell phone chargers and socket adapters can be borrowed free of charge from reception. Food / newspapers / fruit: EDEKA “Ulutas” in Oberau


Our minibar contains a selection of various drinks and small snacks. We would be happy to equip them for you according to your individual requirements. Please hand in the completed minibar order pad to our staff. The bottle on the table contains valuable “Grander water”. This is free for you.

Noon rest

From 12.30 p.m. to 2.30 p.m. Please be considerate.

Sewing service:

Should minor repair work arise, such as a loose button that has to be sewn on – no problem, we will take care of it immediately. You are also welcome to borrow sewing kits from reception.

Bathroom scales:

Located in the wellness area.

Prices for overnight stays are per person/day in Euro and include overnight stay, breakfast, 4-course evening menu, VAT as well as use of the wellness area (indoor swimming pool, sauna/steam bath landscape, brine gallery, large sunbathing lawn) and the parking lot.

Not included in the price is the local tourist tax.


We are happy to drop off your clothes at a dry cleaner in Berchtesgaden and bring them back within 24 hours.


In case of inconsistent weather, umbrellas are available for loan at the two entrance areas.


Hot cuisine on weekdays from 14.00 to 20.30
Hot cuisine on weekends and holidays from 11.30 a.m. to 8.30 p.m.
Day off: Tuesday (except in the evening for half-board guests).


Open 16 hours, manned 24 hours and available by phone at 08652-9400 or 401.

Room service:

Breakfast in the room from 7.30 a.m. to 10.30 a.m., food available until 10 p.m.


To deposit your valuables, please use the room safe. Only then can liability be assumed. A safe is also available at the reception. Sledges: Free to borrow in the basement.

Closing hours:

The hotel is locked from about 22.00. Please take your room key with you in case you come home later. You can use it to open – and please lock again – the front door at the back entrance.


Free of charge in the basement to borrow.

Shoe shine machine:

Located in the area of the back entrance on level 0. Shoe cleaning utensils are available at the reception. Shuttle service: We are happy to arrange.

Shuttle service:

We are happy to arrange this for you.

Swimming pool:

Opening hours: daily from 07.00 to 20.00. Tuesday and Friday until 21.00
Please use swim diapers for infants for hygienic reasons.

Skis and ski boots:

Can be parked in the basement below the stairs.

Ski school / rental:

Alpine Ski School Alpinhotel Oberau, Tel. +49 8652 1351 Hausskischule Wendlinger at Kirchplatz Oberau, behind Gasthaus Auerwirt, registration and information on 08652 66873

Cancellation policy:

We recommend travel cancellation insurance.
For more information on cancellation costs, please refer to our general terms and conditions.


Färberinger – Oberau, Tel. 08652 2801 or Berchtesgaden taxi center Tel. 08652 4041

Ticket service:

Ticket and table reservations are gladly taken over by the reception.


Bicycles, skis, snowboards, etc. Please contact our reception. We get everything exclusively for you from our partners! Sled rental free of charge from the house

Laundry service:

Please use the laundry bag in your wardrobe for this. You will get your own laundry back within 9 hours (if you hand it in before 9:00 a.m.), ironed if you wish. We also offer dry cleaning on request.

Wake up service:

Please let us know the desired wake-up time at the reception. A clock radio is available in the room.

Wellness area:

Finnish sauna, textile sauna, steam bath, experience shower, heat bench, brine room
and winter garden front
Opening hours: daily from 15:00 to 20:00


We are happy to help with the selection and registration. Dr. Brandner: 08652 964620 Dr. Gugg: 08652 948489


Current daily newspapers as well as various magazines are available for loan in the house. We will be happy to provide you with other newspapers at retail prices. There is also a selection of newspapers in the EDEKA “Ulutas” in Oberau.

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